Unable to use my voucher to register for an exam

SanthoshKumarR
Tera Contributor

‎01-03-2024 04:07 AM

Dear ServiceNow Community,

I have completed some trainings and received the exam vouchers in my previous organization, I have already merged my old company address to new one and I could see all my history(badges, vouchers and certifications).
I'm trying to register for an exam in Webassessor, but I'm getting an error "Candidate is not associated with voucher. Your Now Learning and Webassessor accounts must need mapped correctly in Now Learning. If you need help linking accounts submit a case to ServiceNow."

I'd already linked my Webassessor email address in my NowLearning.

Does anyone gone through this situation or know how to use my vouchers?

Thanks in advance!

 

Regards,

Santhosh

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5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-03-2024 04:11 AM

Hi @SanthoshKumarR 

 

It can be some linkage is missing between Web assessor and SN. Hope you earn this voucher not purchased from anyone else. Please log a case via Now Learning.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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0 Helpfuls

SanthoshKumarR
Tera Contributor
In response to Dr Atul G- LNG

‎01-03-2024 04:13 AM

Hi Atul,

Thanks for the response 🙂

yes it is my voucher and not purchased from anyone, I have already created a NowCase.

Regards,

Santhosh

0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to SanthoshKumarR

‎01-03-2024 04:15 AM

Hi @SanthoshKumarR 

 

Dont worry, it take 3-5 days .. so keep patience. Issue will be resolved soon.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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AndersBGS
Tera Patron
Tera Patron

‎01-03-2024 05:02 AM

Hi @SanthoshKumarR ,

 

Please create a case for the NowLearning support team - they should be able to help you. No one at the community will be able to help you with this requirement.

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/