Urgent: CSA Exam Registration Pending – Case Still Unresolved

[srikanthsabavat]

Hi Team, my ServiceNow CSA exam registration is still pending. I raised a support case CS0634013 over a week ago, but the issue has not been resolved, and I'm still unable to register for the exam. This delay is impacting my certification and job opportunities. Could you please prioritize my case and help resolve it as soon as possible? I would really appreciate your support. Thank you.

[srikanthsabavat]

Hi Tanushree,

Thank you very much for your response and your suggestion.

I have already followed up with the Now Learning Support Team multiple times through my existing support case (CS0634013) and have also explained that the delay is directly affecting my current job opportunity. I have additionally sent an escalation email requesting a priority review, but it has now been more than one week, and I have not received any further response after the initial acknowledgment.

As my CSA certification is urgently required, I would be very grateful if you could let me know whether there is any direct contact number, email address, or escalation contact for the ServiceNow University Certification Team or the appropriate team handling re-exam authorization requests.

[srikanthsabavat]

Hi Tanushree,

Thank you very much for your response and your suggestion.

I have already followed up with the Now Learning Support Team multiple times through my existing support case (CS0634013) and have also explained that the delay is directly affecting my current job opportunity. I have additionally sent an escalation email requesting a priority review, but it has now been more than one week, and I have not received any further response after the initial acknowledgment.

As my CSA certification is urgently required, I would be very grateful if you could let me know whether there is any direct contact number, email address, or escalation contact for the ServiceNow University Certification Team or the appropriate team handling re-exam authorization requests.

[Sunil2021]

Congratulations on achieving your CSA certification! 🎉 We wish you continued success in your certification journey.

Regarding CS0634013, this case was escalated to our Internal and Security Teams for further investigation. We sincerely apologize for the extended time taken to resolve the matter. The Security Team provided an update on the case on August 6, 2026.

We also noticed that multiple cases were subsequently created regarding the same concern. Our team has responded to those cases within the applicable resolution time SLA.

If you experience any further issues or require assistance, please feel free to reach out to us through the SNU Help Center. We will be happy to assist you.

Thank you for your understanding and cooperation.