User not found

[LoukianosA]

During one my trainings I was asked to impersonate a user:

1. Impersonate Rick Lemm.

When I entered the name listed I received a No results found

Has anyone else had this issue?

[Nikhil Bajaj9]

Hi @LoukianosA ,

Can you provide more details- for which training it is required? and when you are trying to impersonate, you are in admin login?

[Sarthak Kashyap]

Hi @LoukianosA ,

Please check that user is exist or not in sys_user table and if he exist please check if that user is active and not locked out.

Please mark my answer correct and helpful if this works for you

Thanks and Regards 

Sarthak

[GlideFather]

Hi @LoukianosA,

It's possible that this user account was available in the first instance but is unavailable in the other...

To validate this, go to User table, can you find that person there?

• If you cannot find it there, the user simply doesn't exist:
• If you can find it and cannot impersonate for them, it's really strange...

Shortcut with predefined filter - replace the red part to match your PDI and navigate to it:

https://yourinstance.service-now.com/sys_user_list.do?sysparm_query=nameLIKErick%5EORnameLIKElemm

and you will see if any user with Rick Lemm exists or not...

Let me know what you found out..

[RaghavSh]

1. Check the user in "sys_user" table.

2. Since this is lab instance, there could be some discrepancy or you might have switched the instance.

Workaround:

1. You can complete your task with admin role (ans validate) if you are struck because of user missing or any other user with similar role, you should not get struck because of user missing.

Please mark the answer correct/helpful accordingly.