User Training and Super User Training
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‎02-18-2010 02:07 PM
Hi Community, this is first of many posts, I expect!
I am currently working my way through a Service-now implementation and we plan to go live in 6 weeks.
I have to start getting all the users trained and ready for this new solution, I would like to see some example User training guides to help me develop my own, unfortunately I can find any!
We also have three groups a user could fall into, Basic user, Super user and then Admin, has anyone here had a similar separation of users and that could advice me on how you tackled training or what privileges on the Service-now environment each user had?
Thanks,
JM
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‎02-18-2010 05:14 PM
Hi Jacob, We'd created a Using Service-now for Process Users training manual and posted to this forum. You can find it at Using Service-now for Process Users manual
It is in a MS Word format so feel free to edit as you need. Any improvements or feedback would be appreciated.
Ken
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‎02-19-2010 01:08 AM
Hi jacob,
I've found a nice 101 admin guide you can use for train your users.
You can find it @ http://www.fruitionpartners.com/servicenow/
Lam
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‎03-19-2010 07:49 AM
I can't access this link Using Service-now for Process Users manual Can someone please forward me the MS Word doc?
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‎03-19-2010 07:54 AM
This may be what you are looking for:
http://bit.ly/bXPXMW