Voucher not getting generated for CSA

Rachna1
Mega Contributor

Hi all,

I am facing issue getting voucher after completing the ON Demand course for Servicenow Administrator, I get to the vouchers page where I am asked to claim the voucher but after that getting below message, could you possibly help? Not getting the button to click 'pay and begin'. My company is servicenow partner.

ServiceNow Certified System Administrator Voucher

You are now eligible to take the ServiceNow Certified System Administrator exam.

To receive your voucher, click "Pay and Begin". Upon completing this process, your voucher code will be sent to your Now Learning account email address. The voucher code will also be accessible from the My Vouchers page of your profile.

If you decide not to claim your voucher right now, you can do so at a later time from the My Vouchers page in your Now Learning account. You will have one year from the date of course completion to both claim your voucher and complete the corresponding certification exam in Kryterion/Webassessor.

 

Note: This is a one-time use, non-transferable, non-refundable certification exam voucher redeemable in Kryterion/Webassessor. If you fail your first attempt, all retakes (up to 3 attempts) can be purchased in your Webassessor catalog. Credit Card processing is handled by a 3rd party (Digital River), and your credit card information is not stored in Now Learning. For more information on vouchers and payments, please refer to the Certification FAQ.

Non-transferability: ServiceNow certification exam vouchers are valid for use only by the candidate for whom the exam voucher was issued and may not be transferred, sold, gifted, shared, or exchanged with or to any other individual. Candidates should not purchase, accept, or use an exam voucher that is not issued to the candidate directly by ServiceNow. ServiceNow certification exam vouchers may only be redeemed for the specific certification intended. Failure to comply with these requirements will result in immediate confiscation of the exam voucher without a refund and termination of the candidate's participation in any current or future ServiceNow certification programs and training courses.

1 ACCEPTED SOLUTION

Anthony3
Giga Contributor

Getting the same error and i have an open case with servicenow. Frustrating situation. 

 

Update: I was able to successfully purchase my voucher yesterday. I had to unlink my webassessor account and relink it and the "Pay and Begin" showed up.

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45 REPLIES 45

Mark Roethof
Tera Patron
Tera Patron

Hi there,

You can raise a personal case for this on Now Learning. ServiceNow employees will be of assistance that way.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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Rachna1
Mega Contributor

Thanks will do.

Anthony3
Giga Contributor

Getting the same error and i have an open case with servicenow. Frustrating situation. 

 

Update: I was able to successfully purchase my voucher yesterday. I had to unlink my webassessor account and relink it and the "Pay and Begin" showed up.

Rachna1
Mega Contributor

Thanks, this worked!