Voucher not getting generated for CSA

[Rachna1]

Hi all,

I am facing issue getting voucher after completing the ON Demand course for Servicenow Administrator, I get to the vouchers page where I am asked to claim the voucher but after that getting below message, could you possibly help? Not getting the button to click 'pay and begin'. My company is servicenow partner.

ServiceNow Certified System Administrator Voucher

You are now eligible to take the ServiceNow Certified System Administrator exam.

To receive your voucher, click "Pay and Begin". Upon completing this process, your voucher code will be sent to your Now Learning account email address. The voucher code will also be accessible from the My Vouchers page of your profile.

If you decide not to claim your voucher right now, you can do so at a later time from the My Vouchers page in your Now Learning account. You will have one year from the date of course completion to both claim your voucher and complete the corresponding certification exam in Kryterion/Webassessor.

Note: This is a one-time use, non-transferable, non-refundable certification exam voucher redeemable in Kryterion/Webassessor. If you fail your first attempt, all retakes (up to 3 attempts) can be purchased in your Webassessor catalog. Credit Card processing is handled by a 3rd party (Digital River), and your credit card information is not stored in Now Learning. For more information on vouchers and payments, please refer to the Certification FAQ.

Non-transferability: ServiceNow certification exam vouchers are valid for use only by the candidate for whom the exam voucher was issued and may not be transferred, sold, gifted, shared, or exchanged with or to any other individual. Candidates should not purchase, accept, or use an exam voucher that is not issued to the candidate directly by ServiceNow. ServiceNow certification exam vouchers may only be redeemed for the specific certification intended. Failure to comply with these requirements will result in immediate confiscation of the exam voucher without a refund and termination of the candidate's participation in any current or future ServiceNow certification programs and training courses.

[Connie6]

Hello All,

If the Pay and Begin button does not appear on the My Voucher tab in Now Learning, you have not completed the three pre-requisites for claiming a voucher when completing on-demand or simulator training. You must ensure:

1. Your Webassessor email address to Now Learning has been linked. 
2. You have completed the required training course that issues a voucher.
3. You have read the voucher content info page.

Review Candidate Journey Guide's Obtain a Voucher lesson for screenshots on this process and how to determine if you have completed the requirement. 

You should submit a case once you have confirmed all 3 pre-requisites have been met if the Pay and Begin button doesn't appear.  

Please note: there is a delay in response time to cases. We are doing our best to help each person claim their voucher.

[Rachna1]

Hi,

The issue is still ongoing, I have raised a case three days ago but still haven't got any response.

Please help.

[Connie6]

Hello Rachna,

As I mentioned, we are working on cases but are experiencing high volumes at this time. Did you determine if you have completed all 3 pre-requisites? If you don't see dates listed by the Linked Webassessor or Badge requirement that step in the process is not complete. You should relink your Webassessor account and ensure you have completed the training.

[Rachna1]

Hi Connie,

Yes I have completed all three pre-reqs and it's showing as 100% complete and can see the Badges.

Also raised a case from the portal so still an issue. It has been few days and seems there are number of users facing similar issue. 

Also note am working for a ServiceNow partner so the cost shows as 0.

[Connie6]

Hello Rachna,

There definitely does seem to be an issue then with your account. I'm glad you submitted a case a few days back. We will respond to your case very soon.