Getting your team the ServiceNow training they need should be simple and easy.
We heard your feedback. You said you wanted more flexibility in assigning and managing Now Learning users. We are glad to share that we have expanded account management for Now Learning to include training administrators.
Training admins can now add and maintain Now Learning users in the Now Support portal and easily manage Now Learning accounts in one place. This takes the burden off your company’s Now Support customer administrator by empowering training admins to manage learning admins, credit managers and users, as well as assign learning credits.
How it works
If you’re already a Now Learning training admin, you can begin to add or update Now Learning user roles in the Now Support portal.
To designate additional training admins for your account, your customer admin needs to go to the Now Support portal and assign one or more users the Training Admin role.
To protect your account from disruption, the Now Support customer administrator is the only user role able to deactivate both Now Learning and Now Support accounts.
More information about the function and features of each role and detailed instructions on managing user accounts can be found in the knowledge articles below:
Our goal is to deliver a world-class digital experience by ensuring that your team gets the learning benefits to grow your company’s ServiceNow knowledge and skills.
Let us know what you think about this update by leaving a comment below!
