WebAssessor - error says in shopping cart but cart is empty

maddiem · ‎06-11-2025

How does one clear a shopping cart please? Apparently my option is already in the cart but the cart is empty. I have done all the usual , cleared cache, different devices and different browsers. Support say they cannot clear the cart.

rajumunta · ‎06-11-2025

You need to select Onsite Proctored (At Test Centers) or Online Proctored (if you want to take it online at home). Event proctored is something like a sponsored partner event or something like the recent Knowledge25 event where there was an option to test. On the next page please try to give some criteria instead of defaulting it to ALL as shown in snapshot. If you still see issues then reach to Kryterion support as mentioned in snapshot as they would be the best to resolve. Ideally I do not see any issues on my side so something on your end.

If my response proves useful, please indicate by selecting ‘Accept as Solution’ and ‘Helpful’. This action benefits both the community and me.

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rajumunta · ‎06-11-2025

Can you post a screenshot or something?

Mark Manders · ‎06-11-2025

You reached out to Support and they told you they can't clear it. Those are the people that can look in the system, we can't. Go back to them and ask them what you need to do.

On the other hand: if it's in the cart and you order, you have it, right?

Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

maddiem · ‎06-11-2025

I tried to screenshot the options to show message telling me in the shopping cart but not possible. When I go to the cart I get this message.

maddiem · ‎06-11-2025

If I try to go through the process I don't get option to select the proctered event site. It shows there are none to choose from.