What are the prerequisites to learn service now?

[krisa]

HI,

can someone who does not have Technical background learn Service now?

If Yes. where should I take training..? Please suggest Thank you.

[handsomebuddha]

I have started today.. after 3 years.. You don't need much to learn.. You need a bit of patience to read up academically.

To make very simple.

Environment -

1. Service-Now wiki - ( http://wiki.servicenow.com/) to understand the domain and platform specific to domain. This is a good start to understand the platform and environment. Go to the Process Application section to start off.

2. Get your developer Instance - ( https://developer.servicenow.com/app.do#!/home   )create your instance -   I just created an instance on the last release which is Istanbul

3. Finally get your login into the community and create your profile and you should be set

1. you must have some knowledge of Java - pick up on Java - especially how to use class libraries and function calls etc and scripting - javascript or vbscript would help

2. Definitely pick up on queries, concepts like record set. how to parse record sets etc

3. Go through the training module in the developer site

4. Start picking things up

5. Definitely a bit of oops/C++ or Java would help

[krisa]

Thank you. I do not have any programming background.

[Chuck Tomasi]

I recommend starting out with something like Codecademy's JavaScript course to learn the basics.

Learn JavaScript | Codecademy

[Pradeep Sharma]

Any scripting will most likely be done in javascript, but the official ServiceNow training classes are a great resource for learning the tool. In most cases, you will want to accomplish whatever it is you're trying to do through using the GUI before doing any scripting.

[Chuck Tomasi]

One footnote about the ServiceNow training - the scripting course has a prerequisite that you already know JavaScript. It is not designed to teach you conditionals, looping, variables, objects, etc. It is there to teach you how to use JavaScript to interact with the system via the APIs - hence my recommendation for something like codecademy.com to teach you those fundamentals before going to ServiceNow training.