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Resolved! Recommended path as IT Change Manager.

Hello, SN community.As a I am beginning my journey in this platform as Change Manager, I would like to have your recommendations about the modules I need to know to deliver to my company the best possible results.I began with the basic use of the pla...

Pavo by Mega Contributor
  • 332 Views
  • 2 replies
  • 1 helpfuls

Resolved! CSA exam

from the my approval module, you want to quickly authorize a request. how can you do thisquickly from the list view?a) right click on the requested state, select approveb) right click on the approval number, select approvec) select approval record by...

izzaijaz by Tera Contributor
  • 2335 Views
  • 6 replies
  • 5 helpfuls

Resolved! CIS - Data Foundations (CMDB and CSDM)

Hi,I hold a CSA and CIS-ITSM certification, and I received an email regarding the CIS Data Foundations (CMDB and CSDM). It appears this is a new certification that must be completed. Can someone confirm if this is true? Also, if I go to now learning,...

Arnab22 by Tera Expert
  • 4284 Views
  • 8 replies
  • 12 helpfuls

Resolved! CSA Exam Voucher Issue After Platform Migration – Showing $300 USD Even After Completing All Require

 I have already completed all the pre-requisites required for the CSA exam, including the Instructor-Led Training for ServiceNow Administration Fundamentals. However, when I attempt to register for the CSA exam, the system still shows a fee of 300 US...

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anushkashri by Tera Contributor
  • 920 Views
  • 2 replies
  • 1 helpfuls

Platform Analytics Task

Hi Everyone, I’m working on the Platform Analytics Task, but it keeps failing validation despite multiple attempts. I’ve followed the task instructions and recreated the dashboard and chart to match the example image at the end of the task severally....

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oluchi by Tera Contributor
  • 443 Views
  • 1 replies
  • 0 helpfuls

Resolved! CSA prepr

groups are defined at what?a) An escalation podb) a collection of subject matter expertsc) a departmentd) A team of userse) A correction of users answer is collection users but here is no option ,what next available d??

ashishgoyal by Tera Contributor
  • 917 Views
  • 5 replies
  • 3 helpfuls

SNOW university courses

In SNOW university, as I complete a course, there is no "button to push" that says "i've completed the course and take me back to my "course stream"".   So every time I complete a demo/course/module/etc, it just sits on the last page.  If I want to g...

TimWood-PS by Tera Contributor
  • 699 Views
  • 1 replies
  • 0 helpfuls

CSA Exam Voucher Missing

Hi,I am Shrabani Muli. I have completed The CSA Certification Course on November 13, 2025. But Still I did not get any free voucher for the CSA exam. And Whenever I went for exam registration, it said for 300 USD. I need a free voucher. Could You sol...

srabanimuli by Kilo Contributor
  • 708 Views
  • 2 replies
  • 1 helpfuls