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‎10-02-2018 08:57 AM
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‎10-07-2018 11:07 PM
You're welcome Tausif! 🙂 Please mark one of the responses as correct so that others can refer to the correct answer when searching for the same question.
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‎10-03-2018 05:38 AM
Thanks so much
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‎10-07-2018 11:07 PM
You're welcome Tausif! 🙂 Please mark one of the responses as correct so that others can refer to the correct answer when searching for the same question.
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‎10-02-2018 09:13 AM
Also... is important to mention that Micro-certifications are now part of Suite Certifications... for instance the ITSM Professional Certification is composed of:
a) CIS ITSM mainline certification
b) Agent Intelligence micro-certification
c) Virtual Agent micro-certification
d) Performance Analytics micro-certification
Thanks,
Berny
