What is the benefit of having the ServiceNow certifications and how can it help the organization?

[Aashish5]

What is the benefit of having the ServiceNow certifications and how can it help the organization?

If most of the employees have the ServiceNow certifications how can service now help for the organization.

They can reduce the license cost, or they provide the extra features.

[Hemant Goldar]

Hi @Aashish5,

ServiceNow certifications can provide several benefits to both individuals and organizations. Here are a few ways in which having ServiceNow-certified employees can help an organization:

1. Increased expertise: ServiceNow certifications demonstrate that an individual has the necessary knowledge and skills to effectively use ServiceNow. Certified employees can help organizations implement, maintain, and optimize their ServiceNow instances, leading to improved efficiency and productivity.

2. Improved customer satisfaction: ServiceNow certifications can help organizations provide better customer service and support. Certified employees can troubleshoot and resolve issues faster, resulting in a better overall customer experience.

3. Enhanced security: ServiceNow certifications can help organizations improve their security posture by ensuring that their ServiceNow instances are configured properly and that employees are trained in security best practices.

4. Competitive advantage: ServiceNow certifications can give organizations a competitive advantage by demonstrating that they have a team of knowledgeable and skilled professionals who can deliver high-quality services and support.

In terms of reducing license costs or providing extra features, having ServiceNow-certified employees alone may not directly result in cost savings or additional features. However, certified employees can help organizations optimize their use of ServiceNow and identify areas where additional features or licenses may be beneficial. 

Thanks,

Hemant

[AndersBGS]

Hi @Aashish5 ,

in short, the benefit is to document that you have obtained knowledge in relation to the given application, and that you can help organizations utilize this.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders