What is the response time for cases on Now Learning?

holvin · ‎04-01-2025

Is there a expected response time for Now Learning to come back to users via cases? I raised a case over three weeks regarding issues with a CIS exam and am still waiting on a response. I have since raised two new cases but none have been responded to. Does anyone know if there is any other way to get in touch with Now Learning?

Thank you 🙂

Dr Atul G- LNG · ‎04-01-2025

Hi @holvin

It's tough to say what the exact response time is. In some cases, I received a reply within a day, while in others it took up to 3 days. Please keep following up for updates on your case.

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Community Alums · ‎04-01-2025

Hi @holvin ,

There is no official SLA provided by ServiceNow for the Now Learning Case, however, what i see they respond quicker, likely to be within 24-48 Hours from the case being raised.

Community Alums · ‎04-02-2025

Hi @holvin ,