obtaining CSA exam voucher for re-entry

[markelender]

All,

I am re-entering the certification program after certs expired. I understand all I need to do is test out. But I have lost access to my old NOW account with history of my certs. And now I need to obtain a voucher to take CSA exam. How do I gain access to my history of having been certed, and register for exam? 

Thanks

Mark L

[Dr Atul G- LNG]

Hi @markelender 

You need to create a new account and go through the test course again. Alternatively, try resetting the password for your old account and see if you can regain access. If all certificates have expired on the old account, it's better to create a new one and start fresh.

[AndersBGS]

Hi @markelender ,

In general I think it's quite simple where you have two different options:

• If you can't access your old account, but know which account you have had etc., then I would recommend to raise a case through NowLearning to see if they can help.
• If you can't remember, can't document that you have taken the training or that NowLearning support can't help you, I only see the option to take the training once again and pay for the certifcation.