Alert when Changing the Category

[GUPE]

Hi,  

I want a pop-up alert to be displayed when a users changes the Category and/or Subcategory to warn them that this will clear the description field.     I have created a client script with the…

[GUPE]

Hi,

so what i would like is that if the analyst changes the category it pops up the alert to warn them this will clear the description field. if they click OK it proceeds with the change however if they click Cancel it reverts the change and leaves the details as they are.

Hope this makes sense.

[Pradeep Sharma]

Hi @Guy Peacock

Just a small change in the script:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

if (isLoading || newValue == '') {

    return;   }

if(newValue != oldValue)

{

var answer = confirm("The category field on the form have changed.\nDo you really want to save this record?");

if (answer == true) {

g_form.setValue('description','');

return true;

}

else

{

g_form.setValue("category", oldValue);//Just add this line in my previous code

return false;

}

}

    }

Also I have written my script in below demo instance

https://demo002.service-now.com/login.do

Please let me know if you have any issues with the script

Thanks

Pradeep Sharma

[GUPE]

Thanks pradeep Sharma and Bhavesh,

The category is now reverting back to the original however and the trick part of this i feel is the details in the description field are still being written over.

I am not sure if there is a way around this as the description auto fills depending on the category you select.

Again you help and suggestions are greatly appreciated.

[Pradeep Sharma · Accepted solution]

Hi @Guy Peacock

I hope the below wiki link will answer your question If you are looking fields to be prepopulated based on other field

http://wiki.servicenow.com/index.php?title=Data_Lookup_and_Record_Matching_Support

Please mark your question as answered if it resolves your issue

Thanks

Pradeep Sharma