CC'd e-mails
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‎02-25-2014 09:37 AM
Hi,
Me again, does anyone know how we stop calls being logged where ServiceNOW has been CC'd in to the e-mail?
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‎02-25-2014 09:50 AM
I am guessing I would need a inbound action stating not to log any calls that are CC'd. If anyone has the script I can have that would be most helpful.
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‎03-25-2014 04:30 AM
You need to run inbound email action only for direct emails. You can do it using "email.direct" attribute of incoming email. add below condition in your inbound email action.
email.direct.match(/ITServiceDesk.*@instancename.com/i)!==null
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‎03-26-2014 07:46 AM
thanks for the advice,
I put in the below condition in and this resolved the issue.
(email.copied.indexOf('galaretail@service-now.com') < 0)
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‎03-26-2014 08:41 AM
Please mark it "Answered" if your problem is solved.
