Thank you to those who came out and took part in this year's Edinburgh
SNUG Meeting and for helping to make the event a great success. We hope
the day proved to be insightful, educational and benefici...
Hello SNUG Members! I am SO excited to be attending the Now at Work
event in London! We will have a special spot for SNUG members - come by
and pick up a SNUG ribbon and to say hello. Are you attendin...
Don’t miss out! Last chance to register to attend the SNUG meeting in
Birmingham. At the meeting you’ll hear and learn from users, partners
and specialists from within ServiceNow and have plenty of op...
We live in the age of Uber, Airbnb, and Zappos, where each rules their
respective market thanks to the impeccable customer experience they
offer. When you think about it, the relationship between empl...
Join us today October 31st at 11am CET/ 10am GMT for our upcoming HR
Customer Webinar: A Step Change for HR at the University of
Birmingham.The University of Birmingham centralised its HR services fro...
Farewell...Our company said a farewell to Helsinki on Saturday... and
received with open arms Istanbul. A troubled relationship we had with
Helsinki, a 6 month period since October full of major incid...
Get accepted with a winning submission! Are you transforming the service
experience within your organisation? Are you changing the way work is
done? Then share your story at NowForum London, October 2...
Let's talk aboutThree simple steps to resend emailsIf the email has
attachments, how to pre-prepare them for re-sendingHow to set the email
to be ready to be sentWhy do we need to wait until it gets
p...
One of my post my past blog posts talked about SOAP Web Service and time
zones examples. I will discuss now a race condition that can cause
missing service catalog items or attached to the wrong reque...
As most forms tend to use visual HTML tags, I will discuss now about
ServiceNow html fields because it's interesting the different behavior
when working with HTML fields and string fields that contain...
ServiceNow Notifications allow you effectively and efficiently implement
email notifications. We use email notifications to send selected users
email about specific activities in the system, such as u...
We are very excited to announce ServiceNow Developer Day, a full day
dedicated to Application Development on the ServiceNow platform.
Developer Day will be hosted by Pat Casey (co-founder of ServiceNo...
In my past blog posts I have talked about notifications. I will discuss
now how the notification option "weight" (and not the one you have to be
on a diet) affects the outgoing notifications. Feel fre...
After reading this documents, you should understand:What is the impact
of different time zones on Web ServicesHow to pass the time in client
time to be converted into UTCHow does it look on a simple w...
ServiceNow provides pretty wide variety of technologies to integrate.
Here, I am going to discuss about few API integration technologies to
integrate with ServiceNow applications and vice versa.These ...
The presentations from the recent UK SNUG on March18th are now available
for download.Please find the following PDF versions attached:ServiceNow
HR Service Management - The Art of the Possible - prese...
We have 2 distinct domains in our environment. An internal one and an
external one.Both are used for ESS users, but also our process users and
our 3rd party partners.Occasionally, some of our 3rd part...
We have a requirement to upload a number of documents which are sitting
on our SharePoint site into the Managed Documents area of Servicenow.i
have been looking around and found a few links which prov...
Knowledge15 will provide the most comprehensive learning experience for
IT service professionals. ~ 9,000 attendees will converge in Las Vegas
to learn, share and create. From CIOs to System Administr...
Were you one of the 1000 attendees who joined us at NowForum in London
and interested in reviewing the presentation content? Were you unable to
make it to the event and curious to see what our custome...