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Blog Articles

Beyond the Service desk.

In most cases Service Management is seen as an extension of the Service desk. When most organisations look to Service Management practices and the ITIL framework, it's more than likely due to poor ser...

LUG Talk Forum

Please see my discussion in the LUG Talk Forum. (Here's the direct link: UK User Group - What do you want to see in 2012? - editor )

New Facebook community page.

Facebook - New community page for the UK User Group.For those of you who might be regular users of facebook, I though it worthwhile to have a page for the UK user group. It's another medium to share t...

Host a future User Group Session.

We are looking for customers and Service-now Partners to host or sponsor future user group events.The group is looking to hold at least 4 events per year, for either half or full day sessions.It will ...

Future User Group Events

Two future events are currently being planned.A special interest group to be held at Brit Insurance, 19th Jan 2011. An afternoon session focusing on one area of interest. Details to be confirmed.2nd U...

The Service-now user group committee

The Service-now user group committee currently consists of 5 members from 3 organisations. We are keen to invite at least two others to join the steering group to help with the on-going management and...