FSM Inflexibility whilst attempting to create differing time dependant appointments
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-27-2022 12:51 AM
We introduced FSM over a year ago, and have found it to be very inflexible. We're needing to create multiple Appointment types, with different time frequencies, i.e. Deployment 60mins, Decommission 15mins, Break fix/Ad-hoc 30mins. Can this be done please?
- Labels:
-
Multiple Versions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-01-2022 07:15 AM
I don't have the answers you're looking for, but I am very interested in any responses, or known shortcomings as we're about to start a fairly large piece of work around improving our FSM implementation.
Cheers,
Aaron
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-03-2022 07:26 AM
Hi Aaron,
We're certainly finding with FSM that it isn't flexible enough and are having to put ad-hoc processes in place. Ideally I'd like to have a session with a ServiceNow expert to understand what is in the pipeline.
I suppose it's a case of watching this trail and see what happens.
Kind regards,
Darren
