United Kingdom SNUG
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Forum Posts

SLA Schedules and Holidays:)

I have created an SLA schedule to hold all of our UK Holidays, and added this to a schedule for the UK for the work hours (the UK holidays is a child of the United Kingdom schedule)I'm just about to add the UK 2015 public holidays, and I've come acro...

Best way to handle other instances - 3rd parties

All,As more and more companies are adopting ServiceNow (SN) as their ITSM tool set a lot of our 3rd party suppliers & partners are using SN.In our instance we currently have it set so that if a caller replies to an email with the INC number in the su...

Rshear by Kilo Expert
  • 1180 Views
  • 4 replies
  • 0 helpfuls

Chasing up Pending Approvals

Hello,We have a workflow in Change Management whereby email approvals are sent to various approvers.   However, sometimes an approver does not reply and causes the change to not progress.Is it possible for an automated rule or task to resend the init...

hong_cheung by Kilo Explorer
  • 3123 Views
  • 7 replies
  • 0 helpfuls

Restricting Access to Closure Codes

Hi,We currently have a high number of closure codes and not all of them are universal to every assignment group. Therefore what I would like to do is restrict these closure codes depended on the assignment group the closure codes relate to.Has anyone...

GUPE by Kilo Explorer
  • 809 Views
  • 2 replies
  • 0 helpfuls

Resolved! Alert when Changing the Category

Hi,   I want a pop-up alert to be displayed when a users changes the Category and/or Subcategory to warn them that this will clear the description field.     I have created a client script with the…

GUPE by Kilo Explorer
  • 1227 Views
  • 8 replies
  • 0 helpfuls

CC'd e-mails

Hi,Me again, does anyone know how we stop calls being logged where ServiceNOW has been CC'd in to the e-mail?

GUPE by Kilo Explorer
  • 1188 Views
  • 4 replies
  • 0 helpfuls

Setting the Default Location

Hi,Does anyone know how i can get the location field to auto-populate with the customers location.We previously had a default value and i have now removed this so the location shows as blank but I want to link this to the users location.Any help or a...

GUPE by Kilo Explorer
  • 1383 Views
  • 2 replies
  • 0 helpfuls

Resolved! Delete a Public Chat Room

Hi,we are currently in UAT testing for Chat and before we go live i want to remove any of the old Public chat rooms that have been created.I have looked on the Wiki and on the community page but am still unable to find how I do this.Can anyone help m...

GUPE by Kilo Explorer
  • 874 Views
  • 2 replies
  • 1 helpfuls