FSM Inflexibility whilst attempting to create differing time dependant appointments
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07-27-2022 12:51 AM
We introduced FSM over a year ago, and have found it to be very inflexible. We're needing to create multiple Appointment types, with different time frequencies, i.e. Deployment 60mins, Decommission 15mins, Break fix/Ad-hoc 30mins. Can this be done please?
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08-01-2022 07:15 AM
I don't have the answers you're looking for, but I am very interested in any responses, or known shortcomings as we're about to start a fairly large piece of work around improving our FSM implementation.
Cheers,
Aaron
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08-03-2022 07:26 AM
Hi Aaron,
We're certainly finding with FSM that it isn't flexible enough and are having to put ad-hoc processes in place. Ideally I'd like to have a session with a ServiceNow expert to understand what is in the pipeline.
I suppose it's a case of watching this trail and see what happens.
Kind regards,
Darren