how to report business elapsed time
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08-02-2016 11:16 AM
Hi All , I need to report Business Elapsed time and I got it but if I want to export the information (number of tickets) are duplicate , any body know how can I export with the correct time?
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08-02-2016 04:37 PM
If an Incident had more than 1 SLA attached, like P2, then P3, each line represents the SLA. You probably need to group by SLA definition or show that field so the report makes sense.
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08-03-2016 07:34 AM
Thank you!