how to report business elapsed time

zen1
Kilo Contributor

Hi All , I need to report Business Elapsed time and I got it but if I   want to export the information   (number of tickets) are duplicate , any body know how can I export with the correct time?

6 REPLIES 6

If an Incident had more than 1 SLA attached, like P2, then P3, each line represents the SLA. You probably need to group by SLA definition or show that field so the report makes sense.


zen1
Kilo Contributor

Thank you!