Hi! I've been looking at IRE, the Identification & Reconciliation Engine, and I've got a number of questions about how it works and behaves in actual use. These are things I just can't find answers to in the documentation. In future we'll be using...
Given that there are a lot of financial institutions based in London and Birmingham, is anyone interested for a meetup in Birmingham...
Future of Work tour in UK this year is in Manchester and London on the 1st week of April. If you're interested sign up and check it out here https://go.servicenow.com/LP-FE-19Q2UKIFutureofWorkRoadshowLONDON-GB-02APR19-EMEA?elqTrackId=31b0c7689be64e6e...
Hello, Does anyone know where to find information about Brexit in relation to ServiceNow data? We are in the UK and our primary data centre is in Amsterdam. I guess the concern is data sovereignty but I can't find any mention of it anywhere. Regards,
All,We are gathering requirements for moving our H&S management into ServiceNow. So far we're looking at self-service reporting of incidents and questions, reporting and analysis of incidents, managing training records and auditing (site visits etc.)...
Details to follow.
Hi All,I have to fix an issue in PM for which i was going through all BRs,CSs,UI actions, since we don't have any technical doc available.But i am unable to find this since couple of days.Here is issue:A problem ticket when reaches Problem Review sta...
I have created a number of new knowledge bases and has transferred the knowledge articles over from the old Knowledge base via a background script.(All articles where stored in one single KB then will be assigned to specified knowledge bases accordin...
Hi All,I was trying to add the OOB widget 'Ticket Attachment' in my Order Guide page. But the attachment gets attached on the Order Guide rather than the Request item which will be created on submit.To precise, we need the attachment option on Order ...
Hi,I am wondering if anyone has used the new guided tour functionality in Jakarta and can possibly help answer a few questions?ThanksLisa
HelloWe have to create one report with this two requeriments.1 - Total time incident or task has been assigned to a especific support group. (one support group can be assigned to one incident or task several times during its lifecycle so total time...
I am able to create guided tours for incident / problem etc. but I am not able to find how to do the guided tour for the end users service portal.Has any one able to do it?Also - can this guided tour be exported as a pdf or a video?
Hi Geeks,Have a Great Day !!Could anyone of you help/assist me how the MultiSSO redirection happening to auth_redirect.do?sysparm_url= instead of logout_redirect.do?sysparm_url= after the Istanbul Patch 3 release.I have already searched all the Ins...
Hi All,I am trying to create an incident if CI is not found on a particulate table. Below is the business rule code that looks for CI's. When: beforeInsert: Checkedvar circuit = new GlideRecord('cmdb_ci_ip_network');circuit.addQuery('u_circuit_refere...
Hi Guys, I am new to servicenow and currently doing my Implementation simulator. One of my tasks is to create a new Indicator Source for service_availability fact table, but the problem is that iam not able to see this table in the fact table ...
