Hi Everyone,I have started to putting together some how to video's on simple things to do in Service now and will build up from there. It is on my blog www.itilbegood.com. I would love to get any feedback on these videos.Thanks,Andrew Shepherd
Hello All,I have read many forums where ServiceNow as Application can intergrate loads of third party AI's or ChatBot with scripting etc. Can anybody tell me does ServiceNow have any standard feature of ChatBot which advices users or answers to their...
At present, you can only add a delegate to your own user record (unless you are admin)I want to allow a group of people IE Service Desk to be able to create and write to a users delegate record.So I created a new ACL for sys_user_delegate Create Reco...
Hi I was look if I can get RITM variables on report to Requested Item table . Has anyone tried yet.
Hello all,I have an inbound action which reads content of the email and populates a table with the information from the email body.My issues is that the email contains long format date e.g. 24th March 2014 at 23:59hrs and I need to convert this to sh...
The create incident button is showing all the time even though Helpful? has not been checked as No.This property is checked Show "Create Incident" link after a Knowledge article is rated not helpful.Any ideas?
Hi AllDo you have OLA (operational level agreements) configured like SLAs or just as a "paper agreement" outlining roles and responsibilities?? SLAs are the agreements we have with our service providers but what agreements are in place when incidents...
Hi, Im trying to get my form link UI Action to open a URL, where the end of the URL name changes dependant on whats in a field on the form.I can get it open, but, unfortunately Im struggling with the passing the number to the end of it.The field on t...
I am tryig to use 'user query' before business rule, but getting confused how to restrict to 2 fields to show active and inactive users and remaining all fields where we are referring user table should show only active users. please some one help me ...
Out of the box Service Now updates Additional Comments with e-mails sent into a ticket. This means they are sent to the customer. I want to stop this by getting e-mails added as Work Notes instead. How do I go about doing this?
When you add a comment to SN it sends out that comment to whoever raised the ticket and anyone else on the watchlist, fine. When the client responds to that email it is added to the ticket history, is that then sent out to the client and everyone on ...
Hi All , I need to report Business Elapsed time and I got it but if I want to export the information (number of tickets) are duplicate , any body know how can I export with the correct time?
When our users log an Incident on ESS they complete the form and click Submit (see attachments). They are returned to a view of the form with a message at the top that says.'Your Incident INC0151505 was created on Wed, 22 Jun 2016 07:39:57'.The tim...
Hi AllI have a query as to whether a report can be run to show all userids that have updated a ticket and then filter out for specific users?I can get the last updated but this isn't going to provide me what I need.Any ideas would be much appreciated...
I'm trying to create a report on the sc_req_item, to show certain RITMs. See below:I want to put another filter condition on for the Scheduled Release version field, so it doesn't show any RITMs where 'iCABS Next Generation Release' is in the field...
