New Webinar: From Managing Servers to Managing Service.... Easy with ServiceWatch
Date: Tuesday, December 2, 2014
Time: 10:00am - 11:00am CET | 09:00am - 10:00am GMT
To register, click here
IT executives are critically interested in ensuring that internal and customer-facing business services like flight scheduling, phone billing or order taking services are working well. After all, the business consumes services and not IT components. IT operations struggle as they are intimately familiar with the health of the various IT components deployed in the data center but have little visibility into how they relate to a specific business service.
There is a solution to resolve the gap between business users and IT professionals via accurate mapping of service relationships from the application down to the database, server, and network domains.
During this live webinar, Harel Segev (Business Relationship Manager & Cloud Services Manager, Amdocs) will share how ServiceWatch helped him achieve these goals at Amdocs. Joined by Ariel Gordon (Vice President, Product Management, ServiceNow) and James Neal (Solution Consultant, ServiceNow), we will discuss ways to optimize your approach to discovering and mapping your critical business services.
Following the webinar, the panel will be available in the community to address any questions you may have:
Ask the Experts: Webinar - From Managing Servers to Managing Service... Easy with ServiceWatch
Specific topics include:
- New thinking regarding ServiceNow ITOM service-centric portfolio
- Application dependency mapping vs service mapping
- Common pitfalls in service mapping and best practices for a successful project
- Building effective service maps that complement and extend your ServiceNow CMDB
Thank you for attending!
