Mobile UI - Catalog Issues

Rshear
Kilo Expert

Hi,

Having a few issues with the service catalog view on mobile using Eureka.

We have 2 catalogs. One of which I want to display on mobile devices. This one has 1 category with 2 items within. Both have been set to desktop & mobile. Ive been into mobile -> layout and added the catalog in there along with the categories & items. Ive added the catalog item (using sys_id) to the favorites for all to use.

I now see the cart/icon on the mobile device for the catalog I want but can not see the category or the 2 items.

Ive removed the categories from the 2 items to troubleshoot the category level and still nothing.

Ive read wiki's forums, checked once, twice a hundred times and still cant work out what im doing wrong....4 beers later I'm about to give in to the mysteries of ServiceNow.

If anyone can help..would be much appreciated...I have a demo of this at 9 in the morning and at the min its looking like some ad lib and fluffing is going to be the order of the day

1 REPLY 1

Rshear
Kilo Expert

Finally resolved by logging with HI.



In the mobile layout -> click on the icon next to the catalog and that takes to a different view to the catalog itself. There were a few 4 letter words when I did it.