Restricting Access to Closure Codes
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‎05-13-2014 07:08 AM
Hi,
We currently have a high number of closure codes and not all of them are universal to every assignment group. Therefore what I would like to do is restrict these closure codes depended on the assignment group the closure codes relate to.
Has anyone done this before and what is the best way to do this?
Many thanks in advance for your help.
Guy

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‎05-13-2014 07:29 AM
Hi @Guy Peacock
I hope the below thread will be helpful to you
https://community.servicenow.com/message/694709#694709
Thanks
Pradeep Sharma

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‎05-13-2014 07:30 AM
You will need to make the Closure code field dependent value of Assignment group field.
This is similar to how category and sub category works.
See http://wiki.servicenow.com/index.php?title=Creating_New_Fields#Making_a_Field_Dependent