SLA Schedules and Holidays:)

pennieturner
Mega Guru

‎10-10-2014 02:21 AM

I have created an SLA schedule to hold all of our UK Holidays, and added this to a schedule for the UK for the work hours (the UK holidays is a child of the United Kingdom schedule)

I'm just about to add the UK 2015 public holidays, and I've come across an issue.

Good Friday - this year was on 18th April. It looks like the person who did the SN holidays for 2014 just updated the 2013 one.   Does that mean any SLA's calculating still from 2013 to date would miss that one that was over written or does the schedule get placed at the time the SLA was placed? so any newer versions are not applied?

Also, if I try and float the day, I can't because each year it falls differently.

Should I be adding each years new date and leave the current (or previous) years entries in there aswell?

Thanks in advance

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marcguy
ServiceNow Employee
ServiceNow Employee

‎10-10-2014 03:02 AM

I would add new dates for each year, yes if you still have SLAs running since 2013 easter? (would you anyway?? that's a long time open )


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pennieturner
Mega Guru
In response to marcguy

‎10-10-2014 06:13 AM

Thanks for the advice   I'll add them as new



Also, next year, boxing day is on a Saturday, therefore the public holiday will be the Monday 28th Dec.   If I use boxing day as floating - Day of the year, will this pick up that its a Saturday and automatically assign the Monday as the public holiday? Or do I have to manually do the day this time?


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