Why won't this email notification send?

[Garry Knight]

I am trying to get an email notification to send when the assigned to changes, whether that be from blank or from another user. I have set this up and have no idea why it wont send. It is not triggering in any of the logs either.

This is the business rule that should ultimately be sending the email.

The incident assigned to my assignment group fires and sends fine which is very similar so I am stumped really.

Any help/ideas very much appreciated.

[zheil]

Hi Garry

When you go to the Email Notification, click on Advanced View, and open the 'Who will receive' tab, is the 'Send to event creator' checkbox is checked?

[marcguy]

Do you see the event in the event log? if not, the BR is not firing the event for some reason, if you do see the event, then the notification is set up incorrectly somehow.

As Zalan says, check the 'send to event creator' box is ticked if your assigning this to yourself

[Garry Knight]

Hi, thank you for your help.

have tried this and it works but for some reason it is sending a CC to everyone in my group of the same email.

Any ideas why it is doing this?

Thanks again

[marcguy]

that's strange, are you sure that the one going to all group members is not the 'assigned to group' notification? I can't see where it would send to other group members on the whom to send to tab on the assigned to me notification.