bianca_vaccarin
ServiceNow Employee
ServiceNow Employee

We have replaced the Upgrade an Instance option in Self-Service with a new Instance Upgrade Management Dashboard. It is the hub for managing upgrades on all production and sub-production instances owned by your company.

instance_upgrade_dashboard.png

The dashboard includes details such as..

  • All company instances
  • What version the instance is currently running on
  • The status of the upgrade if one is scheduled
  • What upgrades are available
  • The ability to schedule an upgrade, modify, and cancel an upgrade

To view the Instance Upgrade Management Dashboard:

  1. Navigate to HI.
  2. Click on Self-Service > Instance Upgrade Management.

For additional information and more detail on the capabilities in the Instance Upgrade Management Dashboard, refer to Managing Upgrades with the Instance Upgrade Management Dashboard (KB0541128)

** for updates made to the entitlement process as of 7/17/2015 see Simplifying the HI Entitlement Process

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