404: The page you are looking for could not be found.

Community Alums
Not applicable

‎10-19-2023 08:08 AM

Hello everyone, 

I've recently upgraded my PDI to the recent release Vancouver Patch 2 HotFix 1 and couple plugins activated which resulted in a 404: The page you are looking for could not be found. error when trying to login into my instance.
I tried to reach out to Servicenow support online, unfortunately I could get help.
If anyone can assist please thanks.
ps: I'm hesitating to reset and wipe my instance, cause I don't want to lose my worked data.

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2 REPLIES 2

AndersBGS
Tera Patron
Tera Patron

‎10-19-2023 02:06 PM

Hi @Community Alums ,

 

Have you tried to opened the instance from the https://developer.servicenow.com/dev.do#!/home?

If you can't open the instance through the developer site, I do not see any other possibilities than reset and wipe the instance.

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

Community Alums
Not applicable

‎10-20-2023 01:18 AM

Hi @AndersBGS ,

 

Thanks for your quick response, yeah i go through https://developer.servicenow.com/dev.do#!/home?

to get access to my PDI.
thanks, I'll have to reset it all.

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