Access is restricted by the report_view ACL

ArunK9241256158
Tera Contributor

My instance just got upgraded to Australia recently but some visualizations inside the dashboard keeps showing this message,
"
You do not have the required permissions to view this content. Access is restricted by the report_view ACL. Please check your role or permissions settings to resolve this issue."
Still there is already a report_view ACL level on that table and there is read without roles inside that table too.

I worked with Debug Security on it, and found the required roles to satisfy this ACL. But, the required ACL roles are admin roles, so can't grant this to non-admin users or operational users, which I believe this is not an ideal solution.

Any help would be greatly appreciable!!

6 REPLIES 6

Ankur Bawiskar
Tera Patron

@ArunK9241256158 

this is known issue when you upgrade Australia

-> identify the table and add report_view ACL and proper role

-> also check if any report has group by etc on some field which refers another table, you will require report_view on that field as well and add proper role

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

ArunK9241256158
Tera Contributor

Actually, I found the required roles to satisfy this ACL. But, the required ACL roles are admin roles, so can't grant this to non-admin users or operational users, which I believe this is not an ideal solution.

Please take a look and let me know!!

I would create a new role, and  Add another ACL for 'report_view' ,  add the new role for that. 


Regards
BK
LinkedIn: https://www.linkedin.com/in/bhavyashree-karanth-55032a121
YouTube: https://www.youtube.com/@NowWithBhavya

@ArunK9241256158 

why can't you create your own report_view ACL on that table?

is that system table?

why can't you add the table related role to that ACL?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader