Export Failed. Please contact system administrator.

Omkar Maidkar
Tera Contributor

‎09-30-2026 03:04 AM

After upgrading our instance to the Australia release, users are unable to export Data Visualizations. The visualization loads successfully and displays data correctly; however, when selecting Export, the following error appears:

"Export Failed. Please contact system administrator."

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Dr Atul - LNG
Tera Patron

‎09-30-2026 03:06 AM

Hi @Omkar Maidkar  

 

Please repair the platform Analytics plugin once .

 

Did you checked the property  "glide.par.export.enabled" as true.

Tanushree Maiti
Tera Patron

‎09-30-2026 10:38 AM - edited ‎09-30-2026 10:39 AM

Hi @Omkar Maidkar  

 

Refer KB: KB2302210 Issue with Exporting Reports from Platform Analytics 

 

Cause

The default buffer size for this type of export is 2MB. The export you are trying to do may need a larger buffer size

 

 

Resolution

1. Create a System Property called 'glide.grid_exporter.overwritten.buffer_size' with the default size set to 2MB (2000000) and adjust the value up to 10MB (10000000) to allow for larger reports.
2. Test the export functionality to confirm that the issue is resolved.
3. Verify that the email attachments are sent correctly with the updated buffer size.