After Upgrade to Australia MRVS add and Remove buttons moved to right

Rajyalakshmi · 3 weeks ago

After Upgrade to Australia MRVS add and Remove buttons moved to right.PLease help how to to fix this defect ?

Ankur Bawiskar · a week ago

so this is OOTB feature after upgrade to Australia?

If yes then did you raise a case with ServiceNow on this, they might share some workaround?

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Dr Atul - LNG · a week ago

Hi

I think you missed my same reply earlier

As this is an enhancement provided by ServiceNow, I don’t think there is significant business value in changing the button position.

I would recommend keeping the OOTB functionality as it is and avoiding a CSS override. This will help us minimize technical debt and reduce the risk of additional maintenance in future upgrades.

We can keep the current layout and communicate to users that this is the standard ServiceNow enhancement/functionality.

Put this to client:

What business value will this change provide by repositioning the button on the portal?

This change would require a customization and could introduce additional technical debt and maintenance effort. If there is a specific business or user benefit that justifies this change, please share the rationale so we can assess it accordingly.

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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

Rajyalakshmi · a week ago

Hi @Dr Atul - LNG ,

Thank you for update.

I am hilighting the same ,Add and Remove All buttons replacement changed .appearence changed.

how need to be convey this users ?

and it is leading additional developement work on Servicenow developers.

any idea is this can be replace in futur release ?

Regards,
Rajyalakshmi

Dr Atul - LNG · a week ago

Oh, sorry, but it is OOTB. I didn’t think it would require any cache clearing, as the functionality is still the same and it is only supporting the change. So, we should educate the users and follow the guidance provided by ServiceNow. @Rajyalakshmi

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Rajyalakshmi · a week ago

Yes @Dr Atul - LNG .you are correct.

As a developer ,i am only not okay with this change.

How users can except this change ?

More explanations to users
Increasing developers work.

Regards,
Rajyalakshmi

Ankur Bawiskar · a week ago

@Rajyalakshmi

so this is OOTB feature after upgrade to Australia?

If yes then did you raise a case with ServiceNow on this, they might share some workaround?

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

Rajyalakshmi · a week ago

Yes ,This OOTB after upgrade.

Yes we have raised case with Servicenow.

Servicenow suggested this OOTB feature.If we want need to overide CSS in portal level.

But it is increasing developer work.