after version upgrade from washington to yokahama Delete ui action is not visible in kb article

prasannah · ‎06-25-2025

I am not able to see Delete ui action after version got updated. please help me with this issue I have added supporting screenshot. where 1st snapshot is version not upgraded instance and the 2nd image is upgraded version where not able to see delete ui action
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Dr Atul G- LNG · ‎06-25-2025

No, it won't impact any existing development. Please update /repair the plugin.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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View solution in original post

Ankur Bawiskar · ‎06-25-2025

@prasannah

I just compared and UI action condition is same in Washington DC and Yokohama.

Did you check if someone updated the UI action condition in your Yokohama instance.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Dr Atul G- LNG · ‎06-25-2025

Hi @prasannah

Could you please let me know what role you have? I can see Admin access in my PDI. Also, check if the delete button has been moved to the context menu. Additionally, try repairing the Knowledge plugin once.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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prasannah · ‎06-25-2025

Hi @Dr Atul G- LNG ,

In both instance i have admin rights, even I can able to see it in PDI but not in this work instance's

Regards,
Prasanna

prasannah · ‎06-25-2025

Hi @Dr Atul G- LNG ,

If I repair the knowledge plugin does my existing development will get vanished or not? does it impact on existing development and configuration on knowledge??

Regards
Prasanna

Dr Atul G- LNG · ‎06-25-2025

No, it won't impact any existing development. Please update /repair the plugin.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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