Any inbound email the attachment is removed after Vancouver upgrade

[Chad R]

Hi Team,

Wanted to see if anyone else ran into this and any possible solutions, I do have a case open with ServiceNow support but haven't had a lot of traction. After the upgrade to Vancouver in our non prod environments any inbound emails with attachments are having their attachements removed with the following error "Attachment size exceeds the limit of 3072MB". I have also attached an image of the error, I have confirmed the emails size is well below this limit, I have checked the proper email configurations and system properties to ensure attachment size is configured correctly. Has anyone else ran into this issue and had a fix provided. Many thanks for reading and appreciate the respones!

[Melisa Moll]

Hi, 

Having the same issue at the moment. Since Vancouver's update, we have issues with attachments, exactly the same error. Any known errors after update to Vancouver related to this issue? 

Many thanks!

[Chad R]

Hi Melisa,

I got around it by increasing the attachment size from the System Properties > Security module by 1000MB. Then the emails started flowing in again. I'm in the process of testing lowering the value back and ensuring emails continue to come in. 

[Melisa Moll]

Hi Chad R,

Do you mean this property: com.glide.attachment.max_size? Because I've increased its value and it did not processed the attachments. In fact, the attachments have around 200kb...

Thanks for your reply 🙂

[Chad R]

Hi Melisa,

I'm actually talking about the security module inside of the system properties application see the attached screenshots.