Assistance Needed: Developing Upgrade Plan for IT and ITOM Plugins

[Dileep7852]

Hello Community,

I’m seeking assistance in developing an upgrade plan for several plugins used in our instances. The plugins are categorized under IT and ITOM, each with varying release frequencies. Below is a summary of the plugins and their details:

Plugin Name Team Notes

CMDB CI Class Models	CMDB/IT
CMDB Page Templates	CMDB/IT
CMDB Workspace	CMDB/IT
Integrated Commons for CMDB	CMDB/IT
Agent Client Collector for Visibility	ITOM/IT	Agent based discovery
Alert Rules Management	ITOM/IT	Site Reliability Operations
Discovery & Service Mapping Patterns	ITOM/IT
Event Management Core	ITOM/IT
Service Graph Connector for AWS	ITOM/IT
Service Graph Connector for Azure	ITOM/IT
Service Graph Connector for GCP	ITOM/IT
Service Graph Connector for SCCM	ITOM/IT
Service Graph Connector Support Tools	ITOM/IT
Event Management Connectors	ITOM/IT
ITOM Visibility	ITOM/IT
Service Operations Workspace ITOM Apps	ITOM/IT
Certificate Inventory and Management	ITOM/IT
Agent Client Collector for Investigation	ITOM/IT
Agent Client Collector Framework	ITOM/IT
Agent Client Collector for Visibility Content	ITOM/IT
Visibility Content	ITOM/IT
Pattern Designer Enhancements	ITOM/IT
Cloud Native Operations	ITOM/IT	Deprecated
Service Graph Data Visualizer	ITOM/IT
Tag Governance	ITOM/IT
Service Mapping Plus	ITOM/IT
Discovery Admin Workspace	ITOM/IT
IntegrationHub ETL	ITOM/IT
ITOM Content Services	ITOM/IT
ServiceNow ITOM/OT SU Licensing	ITOM/IT

I am looking for guidance on the following:

1. Release Frequencies: Could someone provide information on the typical release frequencies for these plugins (e.g., monthly, quarterly)?
2. Dependencies: Are there known dependencies between these plugins that might influence the upgrade schedule?

Your expertise and recommendations will be greatly appreciated as we aim to create a streamlined and effective upgrade strategy.

Thank you for your assistance!

[Mark Manders]

I think that this is something to just check on at this moment. I have not yet been able to find a schedule in the updates on the store apps, although I have heard mentioning that it's quarterly, but I have also seen some fixes being done in between. 

There are dependencies, although I think that's more to the part that anything related to the Agent Client is released at once, even though those are separate apps. You could reach out to NowSupport to see if there is a more 'official' list of this. I have been looking for one myself, but have not yet been able to find one.