Assistance Required – BCM Plugin Installed but Workspace and Tables Not Visible

[Mark Wood]

Hello Team,

I have installed the Business Continuity Management (BCM) plugin in ServiceNow; however, I am unable to see the BCM workspace or any related tables such as Impact Analysis, Plan tables, etc. Could you please guide me if I might have missed any steps in the configuration?

Thank you.

[Dr Atul G- LNG]

Hi @Mark Wood 

3 things

• Report the BCM plugins first

• Try running cache.do

• Assign yourself the BCM Workspace role and then check

https://youtu.be/x8awRZ_pvyo

https://www.servicenow.com/docs/bundle/zurich-governance-risk-compliance/page/product/grc-business-c...

Role title [name]	Description	Contains roles	Available with scope
BCM administrator [sn_bcm.admin]	Create, read, write, and delete access to all tables including the core data.	sn_bcm.program_manager sn_bcm.core_manager sn_bia.bia_admin sn_bcp.plan_admin sn_grc_appr.admin Note: The BCM admin contains the Approver Configurator admin role, but it doesn’t contain the Approver Configurator developer role. For security reasons, the Approver Configurator admin has read access to the Script field on the Approval Rule form. If you have the Approver Configurator developer role in the GRC: Approver Configurator application, you’ve create and write access to the Script field on the Approval Rule form. For more information on the roles in the GRC: Approver Configurator application, see Roles installed with GRC: Approver Configurator.	Business Continuity Management – Core
BCM Program Manager [sn_bcm.program_manager]	Create, read, write, and delete access to all BCM application tables.	sn_bcp.plan_manager sn_bia.bia_manager sn_recovery.event_manager sn_bcm.core_viewer workspace_user service_viewer	Business Continuity Management – Core
BCM Planner [sn_bcm.planner]	Create, read, write, and delete access to all BCPs, BIAs, exercises, and crisis events that are created or owned by the planner. Note: If you have the BCM planner role and you are not the owner of the exercise, you cannot remove the assets from an exercise or remove a plan from the exercise, but you can add the assets or a plan. Additionally, if you are not the plan owner, you can only add the approved plans in an exercise or crisis event.	sn_bia.bia_planner sn_bia.bia_viewer sn_bcp.plan_contributor sn_recovery.event_user sn_bcm.core_viewer workspace_user service_viewer	Business Continuity Management – Core
BCM Contributor [sn_bcm.contributor]	Read access to all BIAs, exercises, and crisis events tables. Read access to BCP tables if the contributor is included in the contributor list. Create and delete existing dependencies when the group is in pending state. Write access to the RTO, RPO, and dependency category state fields, disruptive duration of RTO and RPO editable fields, and dependency assessment editable fields. Update RTO, RPO, and dependency assessment state.	sn_bia.bia_contributor service_viewer sn_bcm.core_viewer	Business Continuity Management – Core
BCM Viewer [sn_bcm.viewer]	View all data of the BCM applications.	sn_recovery.event_viewer workspace_user sn_bia.bia_viewer sn_bcp.plan_viewer service_viewer sn_bcm.core_viewer	Business Continuity Management – Core
BCM Recovery Team member [sn_bcm.recovery_team_member]	View the list of recovery tasks for crisis events and exercises assigned by the BCM Program Manager.	sn_recovery.event_viewer sn_bcp.plan_viewer sn_bcm.core_viewer sn_recovery.event_member	Business Continuity Management – Core
Approval configuration admin [sn_grc_appr.admin]	Create, read, write, and delete access to all approver configurator setup tables.	Note: To approve an approval configuration record in the BCM application, you must have a BCM role. If you add a user with a non- BCM role to the approval process of an approval configuration record, the record may become inaccessible due to being in an inaccessible state.	Business Continuity Management – Approver Configurator
Approver [sn_grc_appr.approver]	Create, read, write, and delete access to the Approval table.		Business Continuity Management – Approver Configurator