Hey @ChetanaPati , same issue with me as well. I started an upgrade last night and its still stuck with "Instance upgrade in progress" status. Well since its already couple of days for you, I would suggest to release the current instance and obtaining a new one.
If you would like to still access the instance (in case you have some unsaved work), you can try below steps to see the password which can be accessed from the 'Manage my instance' page.
1. Login to the developer portal.
2. Click on Manage my instance button.
3. Once the page loads, you will see that instance details section is visible, but you cannot click anywhere inside it (see the attached screenshot) . Within the instance details section, username is visible but the password is hidden (*********).
4. One way you can make your password visible is, by refreshing this page.
5. Refresh the browser window. While the page refreshes, the hidden details section becomes accessible momentarily (meaning, you can click on the eye icon to unhide your password). You have to be quick enough to click the unhide button to see the password.
If successful, you will be able to see your current password. I was able to find my password using this, you can see in the screenshot.
5. Other thing is, you might have received credentials for your PDI in your mailbox, when you requested it. So please check once there before you try above steps.
let me know if this helps to obtain your current password and reach out in case of any questions.
Please mark this answer as helpful as well.
Thanks
Subrat
Hii @ChetanaPati ,
1. If the upgrade is stuck and remains on the same page, you can release your current instance and request a new one.
2. To get the instance name, username, and password, navigate to the following link:
https://developer.servicenow.com/dev.do#!/manage-instance
Refer below Image :
Hey @ChetanaPati , same issue with me as well. I started an upgrade last night and its still stuck with "Instance upgrade in progress" status. Well since its already couple of days for you, I would suggest to release the current instance and obtaining a new one.
If you would like to still access the instance (in case you have some unsaved work), you can try below steps to see the password which can be accessed from the 'Manage my instance' page.
1. Login to the developer portal.
2. Click on Manage my instance button.
3. Once the page loads, you will see that instance details section is visible, but you cannot click anywhere inside it (see the attached screenshot) . Within the instance details section, username is visible but the password is hidden (*********).
4. One way you can make your password visible is, by refreshing this page.
5. Refresh the browser window. While the page refreshes, the hidden details section becomes accessible momentarily (meaning, you can click on the eye icon to unhide your password). You have to be quick enough to click the unhide button to see the password.
If successful, you will be able to see your current password. I was able to find my password using this, you can see in the screenshot.
5. Other thing is, you might have received credentials for your PDI in your mailbox, when you requested it. So please check once there before you try above steps.
let me know if this helps to obtain your current password and reach out in case of any questions.
Please mark this answer as helpful as well.
Thanks
Subrat
