We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More

ATF execution issues after Australia upgrade : Patch 2 hotfix 3a

Suresh2
Tera Contributor

Following the Australia upgrade, we are experiencing issues with UI Actions and Client Scripts during ATF execution. Our instance is currently on Australia Patch 2 Hotfix 3a.

 

The issue appears to be isolated to ATF runs:

 

  • Manual form usage → UI Action works as expected
  • Manual field change → On-Change Client Script works as expected
  • ATF execution → Fails

 

Has anyone encountered a similar issue after the Australia upgrade? If so, could you please share the root cause and resolution?

 

Note : we have verified the "Isolate Script" and "Increase wait time" , still issue persist

2 REPLIES 2

Tanushree Maiti
Tera Patron

Hi @Suresh2 

 

If I check KB3137024 Australia Patch 2 Hot Fix 3a: Known Errors  , no issue related to ATF is listed.

Could you try to Repair ATF plugin and try in non-production.

OR 

Raise a case with your ServiceNow Vendor for the assistance.

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

Tanushree Maiti
Tera Patron

Hi @Suresh2 

 

Also, if you are getting error in Browser console/ System log, share it , so that we can help you on it.

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti