Unable to retrieve Approvals after Australia Path 3 hotfix 1 - Calling script includes from a filter

NathanD42583966 · a month ago

Hello,

We recently updated to Australia Patch 3 Hotfix 1, and we're noticing an issue with approvals. More specifically, calling script includes via filters.

When vieweing Pending approvals for time cards, one of the filters is calling: Approver List > Contains > javascript&colon;new TimecardAjax().getUserandDelegators()

We noticed that we are getting a NULL value when atttemping to pull the information. When going to 'My approvals', under Service Desk, we are getting the same result. The filter here is. Sys_id > is > javascript&colon;new ApprovalDelegationUtil().getOnlyDelegatedApprovals()

We debugged, and the TimecardAjax & Approval delegationUTil are working. It seems to be more related to calling the script includes. We're still investigating. Curious if anyone else is seeing this.

NathanD42583966 · yesterday

Hello, so the change was the script include TimecardAjax was updated to

var delegateGr = new GlideRecordSecure('sys_user_delegate');
The patch was to go back to

var delegateGr = new GlideRecord('sys_user_delegate')

View solution in original post

Tanushree Maiti · a month ago

Hi @NathanD42583966

Repair the Time card plugin
Clear instance cache using cache.do and try
Ensure there are no application scope permission errors
your Script Include must be: Accessible from: All application scopes
Refer: KB0596891 List filter with javascript clause containing a string starting with caret ^ returns null
https://www.servicenow.com/community/developer-forum/script-include-not-working-in-filter-condition/...
https://www.servicenow.com/community/developer-forum/script-include-not-returning-any-value-when-cal...

If nothing works and if its not your PDI , raise a case with Servicenow vendor.

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

LakshmiSraK · yesterday

Hi @NathanD42583966 ,
We have similar issue in Zurich , were you able to figure out the issue ?

Jonathan102 · yesterday

We have the same issues. Amy updates on the best fix?

Thanks!

ServiceTechNow · yesterday

Also following @NathanD42583966, what was the outcome? We are seeing this popup now in the last few days/week without any upgrade or changes to the script include in question. Any update?