Banner logo is not updating

Therese Tolenti
Tera Contributor

‎01-31-2025 01:02 AM

We recently upgraded to Xanadu, as per checking the banner logo for non-admin users were updated to the default servicenow logo instead of our company logo. I tried to fix it by applying the following steps below

 

1. Go to Basic Configuration UI16

2. Upload the company logo in Banner image for UI16

3. Once upload is completed, click save

 

This banner logo has happened before and it was resolve by the above solution but now its now working. Can you please advise on how to resolve this issue?

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6 REPLIES 6

Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-31-2025 01:05 AM

Hi @Therese Tolenti 

 

It can be cache issue. try cache.do and log out and login back.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Therese Tolenti
Tera Contributor
In response to Dr Atul G- LNG

‎01-31-2025 01:08 AM

I also did the cache.do then log out and log in but the banner is still the same for non-admins

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Therese Tolenti

‎01-31-2025 01:09 AM

Generally it is done in mins. I might be wait for some time.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Therese Tolenti
Tera Contributor
In response to Dr Atul G- LNG

‎01-31-2025 02:14 AM

Still the same, is youe glide.product.image.light value the same with the value of the banner logo if you open the logo in a new tab? 

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