The company logo is missing in the banner after the upgrade

[Manju Shree]

Hi,

Our instance was recently upgraded to Yokohama Patch 1. After Upgrade, the logo and the banner text was missing for all the end users. But it is visible to Admin and ITIL users.

I have checked all the Basic configuration, Basic configuration UI16, Images and core company table. Everything looks normal. But the logo and text are missing and says "null"

Kindly provide your inputs

Thanks for the reply in advance.

Best Regards,

Manju Shree

[Ankur Bawiskar]

@Manju Shree 

so it means it's an access issue as admin and itil users can see

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Manju Shree 

ask your users to logout and login again

check these links

Logo is missing on the instance banner 

Company logo is missing in the instance after the upgrade 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Manju Shree]

Hi @Ankur Bawiskar , Thanks for your response.

I have tried the solution that is mentioned in the links which you have shared but it's not working. 

Yes, it seems like an access issue. I have searched for ACLs running on sys_attachment, sys_db_object,core_company, sys_properties table but there are no changes in the upgraded ACL and the existing ones.

[Ankur Bawiskar]

@Manju Shree 

Did you try to debug ACLs and then load the page and see which one is failing?

the users who are seeing null have which role?

If my response helped please mark it correct and close the thread so that it benefits future readers.