Field Service Management - Google Map Integration
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01-30-2025 12:36 PM
After upgrading to Xanadu, we are having issues with our google maps integration. When a user clicks Starts Travel on the mobile app, they are receiving an error: Start Travel failed. Review task status online.
In looking through the log files, I found a message that says "Geolocation (REQUEST_DENIED): Unable to retrieve travel time using geolocation. This request requires a Business account for Google Maps API. :no thrown error
We user the same integration setup on our other environments. The other environments are still working. I have verified that the Google API setup is not limiting by domain. The only difference I have found in my environments is the upgrade to Xanadu.
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Field Service Managment
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FSM