Best practices: When to install updates?

[Lon Landry4]

Howdy Community,

I have a best practices question related to installing updates.

We are currently in the Washington DC release of ServiceNow.

We chose to skip the Xanadu release; we will be moving to Yokohama shortly.

When I get emails from ServiceNow for
“New versions for the applications are available for installation on Store.”

I see entries like:

Application	Company	Published on		Releases
UI Builder (26.1.74)	Service-now.com	Jan 02, 2025		Xanadu

What is the best practice here?

1. Apply the update using Application Manager to allow for new features to already installed application, even though we chose to skip full Xanadu release.
2. Wait until Yokohama release is applied.
   Apply updates using Application Manger.

Thanks for your time,

Lon

[Brian Lancaster]

If the update is for Xanadu only I don't think it will let you install it in Washington DC. It may let you install it once you are on Yokohama its been awhile since I have skipped a release.

[Lon Landry4]

I am able to install on lower instances, and the app show up in the Available tab of Application Manager.
In PRD, if I search Installed tab in Application Manager for Xanadu, I get 39 Store Applications.
- Lon

[Brian Lancaster]

If I go to the store and look at that version I get the following message.

[Lon Landry4]

Interesting, I will reach out to Hi Support, because I do not see a like message.