Building a Tracker of users who has viewed or downloaded a Document/attachment and notify a group
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‎07-11-2024 10:22 AM
I have created a table in effort to build a container for documents for a particular team. What im trying to accomplish is create a tracker on each document that is clicked on by a user is tracked as "viewed" or "downloaded". I want to be able to also send an email notification to the overseeing team of all the users that has viewed any documents and which one. Can anyone give suggestions on how to accomplish this or something similar if possible?
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‎07-15-2024 01:14 AM
You will need to get some logic in place to store the 'viewed' record. You will need that to be able to report on user level. Other wise a counter would be enough. Custom tables can become costly when you have too many.
Question here mainly is: why not use the OOB Knowledge Management for this? Create a Knowledge Base for the team and use all of it's OOB functionality to get exactly what you want (your custom process is copying the Knowledge functionality). Views are tracked as well as usage.
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