Can you rollback to older version after upgrade?

[mspence]

Can you rollback to an older version after upgrade? i.e. we update a development instance to to Washington DC, can we revert it back to a previous version? 

[Sandeep Rajput]

@mspence It is always a best practice to clone an instance to a sandbox instance before upgrading it to a new release. You can always use the clone of sandbox for restoring afterwards if anything goes wrong after upgrade.

If you didn't clone the dev instance in this case the only option left is to reach out to ServiceNow support by raising a case from the Hi portal and request them to restore the instance to pre-upgrade version.

Since ServiceNow support maintains a backup of the instances for some time they may be able to help you here. 

[Amit Pandey]

Hi @mspence 

Yes, you can. Just create a hi ticket on- https://support.servicenow.com/hisp

Please mark my answer helpful and correct.

Regards,
Amit

[Mark Roethof]

Hi there,

"i.e. we update a development instance to to Washington DC, can we revert it back to a previous version?"

Would simply cloning your production (which is on the previous release) over to development be an option for you? Personally I've never performed a rollback at customers, only fix forward. Or where it concerns upgrades/plugins on subproduction > just perform a system clone or you could choose to put a backup back. On production never do such, only fix forward.