Cant see records or fields in safe_scrum_task_table even with admin after upgrade.

[samuelbingham]

Hello all, we just recently upgraded from Vancouver to Xanadu. I have the admin role, and I tried to create a business rule on the rm_scrum_task table and when going to the filter conditions, I couldn't see any fields in the dropdown. So, I went to the sn_safe_scrum_task table, and I could see we had records, but I couldn't see any of them. Then when using the information symbol to open the records I could only see a select number fields that were kind of miscellaneous compared to the meat of the record. I tried using the ACL Debugger and I see this pop up:

 Any idea what I can do so I can see the records and create my business rule with the proper filter conditions. I figured since I have admin I would be able to see everything but that is not the case. 

[samuelbingham]

Do you know the specific plugin for this module.? There are so many in relation to SAFe. 

[Dr Atul - LNG]

SAFe plugin - com.snc.sdlc.safe

[Dr Atul - LNG]

https://www.servicenow.com/docs/bundle/yokohama-it-business-management/page/product/agile-SAFe/refer...

[samuelbingham]

Hello, so I tried searching for the SAFe agile plugin in xanadu and could not find it. I typed it in word for word with no luck. I do have agile development 2.0 and repaired it with no luck. It's odd because in my plugin installation history the safe plugin is there. But when I search for it in my application manager it does not show up. Any ideas on what I could do? 

[Dr Atul - LNG · Accepted solution]

Hi @samuelbingham 

I tried it on my end as well, but no luck. In this case, I recommend logging a Now Support case and letting the team assist you further