Cant see records or fields in safe_scrum_task_table even with admin after upgrade.

samuelbingham
Tera Contributor

Hello all, we just recently upgraded from Vancouver to Xanadu. I have the admin role, and I tried to create a business rule on the rm_scrum_task table and when going to the filter conditions, I couldn't see any fields in the dropdown. So, I went to the sn_safe_scrum_task table, and I could see we had records, but I couldn't see any of them. Then when using the information symbol to open the records I could only see a select number fields that were kind of miscellaneous compared to the meat of the record. I tried using the ACL Debugger and I see this pop up:

samuelbingham_0-1752245320773.png

 Any idea what I can do so I can see the records and create my business rule with the proper filter conditions. I figured since I have admin I would be able to see everything but that is not the case. 

1 ACCEPTED SOLUTION

Hi @samuelbingham 

I tried it on my end as well, but no luck. In this case, I recommend logging a Now Support case and letting the team assist you further

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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View solution in original post

11 REPLIES 11

Ankur Bawiskar
Tera Patron
Tera Patron

@samuelbingham 

strange.

Did you try to clear instance cache using cache.do and then logout and login and then try?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

I did the cache.do but I didnt logout and log back in. I will update you and see how it goes. 

Tried doing this with no luck. 

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @samuelbingham 

Try repairing the plugin once and then check if any specific role is required to view the table. There are cases where even an admin might not see certain modules, despite having the admin role."

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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