catalog form feild width is shortened
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4 weeks ago
We have a catalog form after upgarde the role name is not showing fully in the filed, it is got shortned, this issue in UAT and prod, they are good in test and dev.
Compared all instances , we could all the specifications are same.
Please assist what can be done to view full length name
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4 weeks ago
Each variable has a width field. Make sure this is set to 50, 75, or 100%. Do you have any container start/splits in this catalog item or variable set? Is this displaying like this only in the native UI and/or service portal/workspace/employee center?
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4 weeks ago
If the configuration matches across all four instances and only UAT and PROD are affected, the likely cause is a patch level difference. Open stats.do on each instance and compare the exact patch/hotfix, not just the release name. Catalog variable layout regressions have been introduced in one patch and fixed in the next, so if DEV and TEST are on a later build you're looking at a platform fix rather than anything you can configure. The same thing happened here and it was resolved by Patch 5: https://www.servicenow.com/community/product-launch-forum/to-expand-the-catalog-item-variable-annota...
The other possibility is where users are viewing it. Variable Width applies in the native UI but has never been honoured in Service Portal, so if UAT and PROD users are on the portal and you verified DEV in the backend, the two won't ever match and the fix would be portal CSS: https://www.servicenow.com/community/itsm-forum/do-service-catalog-items-in-portal-respect-variable-...
thanks
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3 weeks ago
It is fine in all other instances, but issue only in prod.
Type spectification looks same in non prod and prod and but i catalog item in prod it shows width as shorrned.
Patch 5 deployed on 5th sep but still it is the same
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3 weeks ago
Hi @keerthana219, that rules out the patch.
Looking at your screenshot again, the field is showing the middle of the value rather than the start, which is what happens when the text is longer than the box. So the field may not be narrower in PROD at all, the role name in it could just be longer than the ones in DEV and TEST.
Quick check: take the exact role name from PROD, put it in the same variable in DEV, and see if it truncates there too.
Also, is this the native UI or a portal? That changes what's available to fix it.
thanks
