catalog form feild width is shortened
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3 hours ago
We have a catalog form after upgarde the role name is not showing fully in the filed, it is got shortned, this issue in UAT and prod, they are good in test and dev.
Compared all instances , we could all the specifications are same.
Please assist what can be done to view full length name
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3 hours ago
Each variable has a width field. Make sure this is set to 50, 75, or 100%. Do you have any container start/splits in this catalog item or variable set? Is this displaying like this only in the native UI and/or service portal/workspace/employee center?
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3 hours ago
If the configuration matches across all four instances and only UAT and PROD are affected, the likely cause is a patch level difference. Open stats.do on each instance and compare the exact patch/hotfix, not just the release name. Catalog variable layout regressions have been introduced in one patch and fixed in the next, so if DEV and TEST are on a later build you're looking at a platform fix rather than anything you can configure. The same thing happened here and it was resolved by Patch 5: https://www.servicenow.com/community/product-launch-forum/to-expand-the-catalog-item-variable-annota...
The other possibility is where users are viewing it. Variable Width applies in the native UI but has never been honoured in Service Portal, so if UAT and PROD users are on the portal and you verified DEV in the backend, the two won't ever match and the fix would be portal CSS: https://www.servicenow.com/community/itsm-forum/do-service-catalog-items-in-portal-respect-variable-...
thanks
