Catalog items view change after upgrade from Washington DC to Yokohama

architect
Tera Contributor

Hey Everyone, 

 

Posting as I have been unable to pinpoint what is causing this. I am testing an upgrade from Washington DC to Yokohama in my dev instance. I noticed that when we develop new catalog items in Yokohama, their view is vastly  different in the service portal than they are in Washington DC. I have tested with multiple catalog items and am impersonating a normal user without roles.

 

Yokohama Instance:

Catalog Item Yokohama.png

Same catalog item update set exported and imported into our test instance on Washington DC:

Catalog Item Washington DC.png

Does anyone know what may be causing this? We rely heavily on the service portal and I won't be able to proceed with the upgrade unless we can get this resolved.

 

Thank you!

  

4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @architect 

Two things:

  1. Try to repair the portal plugin.

  2. Try clearing the cache and then check again.

If it still doesn't work, log a new support case, and the team will assist you.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Thanks for the suggestions, I have already tried them both without luck. 

I noticed the URLs were different, I also recently enabled Now Assist in my dev instance. It seems Now Assist search is the culprit as I am taking the same steps in both instances portals search to locate the same catalog item in both environments. If I merely change the URL of the correct catalog item to the instance that was updated I am shown the correct view. I have opened a support ticket with SN and will update once we have a resolution. 

Hi @Robert Laudani 

 

I doubt Now Assist has something to do here , let wait for SN to come back.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Sue L
Tera Contributor

We noticed that it shifts the related list, but does not affect the form... just a different view.  Not a concern to us.  It is the difference between using new Employee Center & Service Portal, which we were already migrating to Employee Center.